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Frequently Asked Questions
READ BEFORE YOU ORDER:
This signifies a new rental gown release, available first to Dress Club members who enjoy a fantastic 50% discount. Typically, members have a 1-3 day period to reserve their dates before they become available to the public. Checkback within a few days as the booking calendar will open for non-members.
Renting with B+L is a breeze! Our gown rentals operate on an 8-day duration for gown usage, not an 8-day rental period. Here's the breakdown: Day 1 marks the arrival of your chosen dress, allowing you to revel in its elegance for a full week. If your gown arrives early - this will NOT affect your dates selected.
On Day 8, it's time to bid farewell as the dress is due back to us. Simple, stylish, and stress-free – that's the B+L rental experience.
Yes, however please choose the SEZZLE/SHOP pay product option when renting.
Yes, you can! We offer discounted date extension options. If you're interested, contact us before your initial rental period ends.
Booking is easy! Visit our website, select your desired gown, and follow the steps to complete the booking process via our booking calendar on each product page.
- Check Availability: Ensure that the dates you are trying to select are available for rental. Some dates may already be booked or fall outside our standard rental periods. If you do not see a full 8 days shown - you can not book for those dates you are attempting.
- Contact Customer Support: If the issue persists, reach out to our customer support team. They can assist you in checking availability, resolving technical issues, or exploring alternative solutions.
- Consider Date Flexibility:If your preferred dates are unavailable, consider adjusting your rental dates or exploring other available options. Our customer support team can provide guidance on suitable alternatives.
- Clear Browser Cache: Sometimes, browser cache issues can affect the functionality of the website. Clear your browser cache and try adding the dates to your cart again.
- Try Another Device: If the issue persists, try using a different device or browser. This can help identify whether the problem is device-specific.
- Verify Account Information:Ensure that your account information, including billing details and shipping address, is accurate. Incorrect information can sometimes lead to issues during the checkout process.
We understand plans may change. Please refer to our cancellation and rescheduling policies on our website or contact us directly for assistance.
Yes, the cost of basic dry cleaning is included in the rental fee. Please follow the care instructions provided to ensure the gown is returned in good condition. We ask that you DO NOT attempt to clean our gowns during your rental duration.
Minor wear and tear are expected, and they are covered in the rental fee. However, significant damage may incur additional charges. Please review our rental agreement for more details.
Yes, we offer both shipping and pickup options. Choose the one that suits your convenience during the booking process.
Shipping costs are not included in the rental fee, and customers are responsible for both the initial shipping to receive the gown and the return shipping.
However, we offer a 50% discount on the shipping cost to you and nearly 60% off the retail price for the return shipping label through FedEx.
Please note that a separate invoice for the return shipping label will be provided. If you have any questions or need assistance with shipping details, feel free to contact our customer support team.
Returning the gown is hassle-free. Use the provided return packaging and follow the instructions for shipping it back to us.
"Mermaid Kisses" High Low - Editorial Dress, Couture Gown, Special Occasion Dress
You can select a different short length silhouette if desired. Some additional fees may apply. You will also be able to select which tulle colors you prefer for your gown.
This fabric is magical. The iridescent colors allow this dress to work for a variety of photography sessions and is perfect for a birthday or special occasion.
Please note: This particular fabric is no longer available. However you can select from several other sequin/glitter design options. Ombre tulle colors can also be changed. We have many options available.
(Colors shown may vary from screen/mobile device.)
To view color chart will you need to zoom in or save the image.
PLEASE NOTE: Custom Gowns are subject to our current PRODUCTION TIME. If you are uncertain of turn around time - please be sure you email us before placing your order contactbentleyandlace@gmail.com. Your order will NOT ship until the gown has been completed. Your order does not begin until all customization has been finalized.
This beautiful dress is available in a wide array of color options. Please note: Our fabrics can vary depending upon availability. Should the fabric you request become unavailable - we will email you to discuss fabric replacement option or other options available at the time of your order.
How it works:
- Select the size range you need. Your measurements must fall into the sizing category listed here - if the measurements exceed the size range you chose-you are subject to additional fees before any work has begun.
- Submit measurements form via email.
- We will email you prior to starting your custom order and will discuss any changes you need and discuss fabric options, colors, and any other details that are needed to complete your order.
- Do not see what you need? Simply use the Custom Order form to request a complete custom.
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Join our Dress Club for exclusive savings on rentals and custom orders. Stay informed about the latest gown releases, Finnegan and Lace dress launches, and more!
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