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Frequently Asked Questions
READ BEFORE YOU ORDER:
This signifies a new rental gown release, available first to Dress Club members who enjoy a fantastic 50% discount. Typically, members have a 1-3 day period to reserve their dates before they become available to the public. Checkback within a few days as the booking calendar will open for non-members.
Renting with B+L is a breeze! Our gown rentals operate on an 8-day duration for gown usage, not an 8-day rental period. Here's the breakdown: Day 1 marks the arrival of your chosen dress, allowing you to revel in its elegance for a full week. If your gown arrives early - this will NOT affect your dates selected.
On Day 8, it's time to bid farewell as the dress is due back to us. Simple, stylish, and stress-free – that's the B+L rental experience.
Yes, however please choose the SEZZLE/SHOP pay product option when renting.
Yes, you can! We offer discounted date extension options. If you're interested, contact us before your initial rental period ends.
Booking is easy! Visit our website, select your desired gown, and follow the steps to complete the booking process via our booking calendar on each product page.
- Check Availability: Ensure that the dates you are trying to select are available for rental. Some dates may already be booked or fall outside our standard rental periods. If you do not see a full 8 days shown - you can not book for those dates you are attempting.
- Contact Customer Support: If the issue persists, reach out to our customer support team. They can assist you in checking availability, resolving technical issues, or exploring alternative solutions.
- Consider Date Flexibility:If your preferred dates are unavailable, consider adjusting your rental dates or exploring other available options. Our customer support team can provide guidance on suitable alternatives.
- Clear Browser Cache: Sometimes, browser cache issues can affect the functionality of the website. Clear your browser cache and try adding the dates to your cart again.
- Try Another Device: If the issue persists, try using a different device or browser. This can help identify whether the problem is device-specific.
- Verify Account Information:Ensure that your account information, including billing details and shipping address, is accurate. Incorrect information can sometimes lead to issues during the checkout process.
We understand plans may change. Please refer to our cancellation and rescheduling policies on our website or contact us directly for assistance.
Yes, the cost of basic dry cleaning is included in the rental fee. Please follow the care instructions provided to ensure the gown is returned in good condition. We ask that you DO NOT attempt to clean our gowns during your rental duration.
Minor wear and tear are expected, and they are covered in the rental fee. However, significant damage may incur additional charges. Please review our rental agreement for more details.
Yes, we offer both shipping and pickup options. Choose the one that suits your convenience during the booking process.
Shipping costs are not included in the rental fee, and customers are responsible for both the initial shipping to receive the gown and the return shipping.
However, we offer a 50% discount on the shipping cost to you and nearly 60% off the retail price for the return shipping label through FedEx.
Please note that a separate invoice for the return shipping label will be provided. If you have any questions or need assistance with shipping details, feel free to contact our customer support team.
Returning the gown is hassle-free. Use the provided return packaging and follow the instructions for shipping it back to us.
READY TO SHIP RETIRED RENTAL EUC "Ellie Butterfly" - Floor Length Dress - ( 6 Year - Petite 10 Year
Our beautiful "Ellie Butterfly" gown is absolutely sweet and full of charm. Made with a gorgeous butterfly and floral silk chiffon - this gown is a showstopper. Perfect for an indoor fine art session.
We have added a very flexible back which features shoulder ties which add to the ease of size adjustment and a full elastic back- which lends to her ease of size adjustment as well. Typically with our elastic back you can add an additional 1-3 inches of room into this dress.
Her skirting features a top layer of our chiffon and underneath features bridal soft tulle. The skirting is fully lined so not itchy feeling against the skin. This sweet dress is perfect for twirling!
Our "Ellie Butterfly" - gown is available for custom order purchase, please contact us at bentleyandlace@gmail.com for custom order questions.
Please note- please DO NOT USE this gown near water or sharp objects. The material will rip if use inappropriately. Please do not let the skirt hem drag on concrete etc. The skirt must be picked up and not dragged.
FITS APPROXIMATELY 6 Year-Petite 10 Year- on model shown we have the dress clamped.
DRESS MEASUREMENTS/SPECS:
Measurements
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Full bust 27
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Waist 24
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Hips 29
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Shoulder to waist 12.5
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Waist to floor 40 - it is meant to drape.
(Colors shown may vary from screen/mobile device.)
Beautiful image from
Brandi Lacey Photography
PIXIEDUST IMAGES
Cassie Ackerson PHOTOGRAPHY
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