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Frequently Asked Questions
READ BEFORE YOU ORDER:
Renting with B+L is a breeze! Our gown rentals operate on an 8-day duration for gown usage, not an 8-day rental period. Here's the breakdown: Day 1 marks the arrival of your chosen dress, allowing you to revel in its elegance for a full week. If your gown arrives early - this will NOT affect your dates selected.
On Day 8, it's time to bid farewell as the dress is due back to us. Simple, stylish, and stress-free – that's the B+L rental experience.
Yes, however please choose the SEZZLE/SHOP pay product option when renting.
Yes, you can! We offer discounted date extension options. If you're interested, contact us before your initial rental period ends.
Booking is easy! Visit our website, select your desired gown, and follow the steps to complete the booking process via our booking calendar on each product page.
- Check Availability: Ensure that the dates you are trying to select are available for rental. Some dates may already be booked or fall outside our standard rental periods. If you do not see a full 8 days shown - you can not book for those dates you are attempting.
- Contact Customer Support: If the issue persists, reach out to our customer support team. They can assist you in checking availability, resolving technical issues, or exploring alternative solutions.
- Consider Date Flexibility:If your preferred dates are unavailable, consider adjusting your rental dates or exploring other available options. Our customer support team can provide guidance on suitable alternatives.
- Clear Browser Cache: Sometimes, browser cache issues can affect the functionality of the website. Clear your browser cache and try adding the dates to your cart again.
- Try Another Device: If the issue persists, try using a different device or browser. This can help identify whether the problem is device-specific.
- Verify Account Information:Ensure that your account information, including billing details and shipping address, is accurate. Incorrect information can sometimes lead to issues during the checkout process.
We understand plans may change. Please refer to our cancellation and rescheduling policies on our website or contact us directly for assistance.
Yes, the cost of basic dry cleaning is included in the rental fee. Please follow the care instructions provided to ensure the gown is returned in good condition. We ask that you DO NOT attempt to clean our gowns during your rental duration.
Minor wear and tear are expected, and they are covered in the rental fee. However, significant damage may incur additional charges. Please review our rental agreement for more details.
Yes, we offer both shipping and pickup options. Choose the one that suits your convenience during the booking process.
Shipping costs are not included in the rental fee, and customers are responsible for both the initial shipping to receive the gown and the return shipping.
However, we offer a 50% discount on the shipping cost to you and nearly 60% off the retail price for the return shipping label through FedEx.
Please note that a separate invoice for the return shipping label will be provided. If you have any questions or need assistance with shipping details, feel free to contact our customer support team.
Returning the gown is hassle-free. Use the provided return packaging and follow the instructions for shipping it back to us.
Retired rental - used condition, no major defects. Sloane- Beautiful blush and sequin gown- Gorgeous special occasion or photo shoot dress (5 Year-Petite 8 Year)
Neck beads will be removed.
Our beautiful NEW “Sloane” gown is a dreamy delight. A client favorite - we have updated her sweet design and added a beautiful flutter sleeve detail.
This sweet dress is full of charm and sparkle. Your little one will fall in love with this gown. A beautiful silhouette made with gorgeous shades of blush and beautiful sparkle will make any little one feel like a true princess. This sweet dress features a sweetheart neckline and we have added a flutter sleeve detail-which lends to her sweet feminine style. We have added a very flexible back which features ties and an elastic stretch back which lends to her ease of size adjustment.
Her top layer of skirting features a beautiful sequin shimmer fabric which also features beautiful sequin details throughout. Underneath her skirting you will find layers upon layers of bridal soft tulle. The skirting is fully lined so not itchy feeling against the skin. This sweet dress is perfect for twirling! This dress compliments many of our rental designs.
This gown does not need a detachable petticoat - however if you would like to raise the length for smaller clients/children-this will help with lifting the length of the skirt. Also, a detachable petticoat will help create mega volume should you prefer it. Photos are shown without.
Our “Sloane” gown is available for custom order purchase, please contact us at bentleyandlace@gmail.com for custom order questions.
FITS APPROXIMATELY 5 Year-Petite 8 Year -possibly up to a 10 year. Please read measurements fully.
DRESS MEASUREMENTS/SPECS:
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Bust 25
- Waist 23
- Hips 27
- Waist to floor 40
- Shoulder to waist 11
- Bodice fabric 8 in
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