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Frequently Asked Questions
READ BEFORE YOU ORDER:
This signifies a new rental gown release, available first to Dress Club members who enjoy a fantastic 50% discount. Typically, members have a 1-3 day period to reserve their dates before they become available to the public. Checkback within a few days as the booking calendar will open for non-members.
Renting with B+L is a breeze! Our gown rentals operate on an 8-day duration for gown usage, not an 8-day rental period. Here's the breakdown: Day 1 marks the arrival of your chosen dress, allowing you to revel in its elegance for a full week. If your gown arrives early - this will NOT affect your dates selected.
On Day 8, it's time to bid farewell as the dress is due back to us. Simple, stylish, and stress-free – that's the B+L rental experience.
Yes, however please choose the SEZZLE/SHOP pay product option when renting.
Yes, you can! We offer discounted date extension options. If you're interested, contact us before your initial rental period ends.
Booking is easy! Visit our website, select your desired gown, and follow the steps to complete the booking process via our booking calendar on each product page.
- Check Availability: Ensure that the dates you are trying to select are available for rental. Some dates may already be booked or fall outside our standard rental periods. If you do not see a full 8 days shown - you can not book for those dates you are attempting.
- Contact Customer Support: If the issue persists, reach out to our customer support team. They can assist you in checking availability, resolving technical issues, or exploring alternative solutions.
- Consider Date Flexibility:If your preferred dates are unavailable, consider adjusting your rental dates or exploring other available options. Our customer support team can provide guidance on suitable alternatives.
- Clear Browser Cache: Sometimes, browser cache issues can affect the functionality of the website. Clear your browser cache and try adding the dates to your cart again.
- Try Another Device: If the issue persists, try using a different device or browser. This can help identify whether the problem is device-specific.
- Verify Account Information:Ensure that your account information, including billing details and shipping address, is accurate. Incorrect information can sometimes lead to issues during the checkout process.
We understand plans may change. Please refer to our cancellation and rescheduling policies on our website or contact us directly for assistance.
Yes, the cost of basic dry cleaning is included in the rental fee. Please follow the care instructions provided to ensure the gown is returned in good condition. We ask that you DO NOT attempt to clean our gowns during your rental duration.
Minor wear and tear are expected, and they are covered in the rental fee. However, significant damage may incur additional charges. Please review our rental agreement for more details.
Yes, we offer both shipping and pickup options. Choose the one that suits your convenience during the booking process.
Shipping costs are not included in the rental fee, and customers are responsible for both the initial shipping to receive the gown and the return shipping.
However, we offer a 50% discount on the shipping cost to you and nearly 60% off the retail price for the return shipping label through FedEx.
Please note that a separate invoice for the return shipping label will be provided. If you have any questions or need assistance with shipping details, feel free to contact our customer support team.
Returning the gown is hassle-free. Use the provided return packaging and follow the instructions for shipping it back to us.
REMNANT SURPRISE BOX 3
Prices shown are for petal short styles only. You may opt to upgrade after purchase for a cost difference.
DRESS 1: it's your birthday pinky
WILL BE AVAILABLE IN A SIZE 12M, 2T, 4T, 5T OR A 6 YEAR short style or upgrade
Available to upgrade to a floor long or a high low with all tulle skirt fabric would only be on bodice - silhouette options Frenchie skirt, Evangeline, pink Dazzle, price difference depending on long or high low style (range $90-200)
Can add off shoulder lace, lace on skirt, added costs
12M, 2T, 4T, 5T, 6 , 7, 8, 9, 10, 12 YEAR
DRESS 2: 2 toned pinky
WILL BE AVAILABLE IN A SIZE 12M, 2T, 4T, 5T OR A 6 YEAR short style or upgrade
Available to upgrade to a floor long or a high low with all tulle skirt fabric would only be on bodice - silhouette options Frenchie skirt, Evangeline, pink Dazzle, price difference depending on long or high low style (range $90-200)
Can add off shoulder lace, lace on skirt, added costs
12M, 2T, 4T, 5T, 6 , 7, 8, 9, 10, 12 YEAR
BOTH GOWNS WILL BE SHORT LENGTH- TO UPGRADE TO A FLOOR LENGTH IT WILL BE AN ADDITIONAL cost. Upgrade 1 or both.
This is a surprise box: This box includes 2 custom gowns. Short styles, designers design choice. Dresses are DESIGNERS choice of fabric, colors. In return you get a deep discount. We will work hard to create 2 dresses that will NOT skimp on quality or style.these are custom dresses that are discounted so you are getting an awesome price.perfect for adding fun dresses to your client closet at a fraction of the cost!most fabric in this SALE are so perfect for birthday sessions, summer sessions and more.we never skimp on a dress not even our discounted dresses.if you use sezzle OR SHOP PAY checkout you will be sent a difference of the % and must be sent / paid asap
if you elect to upgrade to a long or highlow you agree to paying the difference.all remnant items are non refundable/returnable/and cancellations are not offered.there are NO exact TAT on remnant items. However we always work as fast as possible between standard custom orders. NO RUSH orders are accepted during this sale!fabric is limited in quantity so please do NOT ask for larger sizes if product listing says max size.Become a Dress Bestie!
Join our Dress Club for exclusive savings on rentals and custom orders. Stay informed about the latest gown releases, Finnegan and Lace dress launches, and more!
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