Our online hours are Hours of Operation: (M-F) 9 AM – 5 PM 

Our local Texas based studio is open by APPOINTMENT ONLY. 

Orders received after 5 PM will NOT be processed until the following business day. 

ANY order received (Friday-Sunday) will NOT be processed until Monday-so please keep that in mind.

All emails received after 5 PM will not receive a response until the following business day.

ALL orders placed on SATURDAY-SUNDAY will NOT be processed until the following business day (Monday).

FULL RENTAL AGREEMENT: By placing your order you agree to ALL terms in this agreement.

At this time, our rental gowns are available to professional photographers located in the United States (no international photographers at this time) for photography sessions.  We allow non photographers to rent for photo sessions. At this time we DO NOT RENT for any event (wedding, birthday parties, dances, etc)

 COVID-19 UPDATES 2021

Should you opt to rent with us you agree to the following:

1. You accept orders may arrive late due to shipping delays. 

2. You accept that YOU are still responsible to return ship your order. Regardless of situation. You are responsible for return ship via FEDEX GROUND (NO SIGNATURE) or UPS 3 DAY SELECT. NO OTHER SHIPPING SERVICES SHOULD BE USED AT THIS TIME. 

3. YOU MUST SEND US A TRACKING NUMBER AND PHOTO OF RECEIPT. 

4. YOU ARE RESPONSIBLE FOR ANY LATE RETURN PAST 5 DAYS AND OR NON RETURN / LOST ITEMS. YOU AGREE TO PAY FULL RETAIL OF LOST/ STOLEN ITEMS. Should your order be late arriving to you- we will work with you to best of our ability to adjust your return date. 

SHOULD YOU NEED TO CANCEL:

1. YOU MUST CANCEL WITHIN 5 DAYS OF YOUR START DATE.

2. YOU WILL BE ISSUED A CREDIT. THE CREDIT CAN BE USED AT A LATER DATE TO REBOOK A RENTAL ORDER.

 Please NOTE:

For the protection of our staff, our renters, we ask that our rentals not be used if the (renter, model, stylist or anyone associated with a photo shoot)-are currently diagnosed with COVID-19, have been diagnosed within 14 days or have had a close contact within 14 days- You MUST contact us and request for your order to be canceled. We will NOT issue a refund however we WILL issue a shop credit to use for a future order. 

All of our gowns come back to us. We sanitize ALL garments and Accessories that we rent. In VERY rare situations we may need to require a Renter to ship the gown to the next renter but we will provide a step by step instructions on what is needed. (This is a rare situation. )

All  COVID-19 restrictions and guidelines should be followed. 

Rental Order Terms

PLEASE NOTE: A DRESS (1) DRESS is NOT to be reserved/booked and used for a multi-mini session event. Meaning please do NOT book (1) dress for multiple (5+) children to wear.

Why is this so important? It is important because a rental is meant for 1-3 children. Any more than that would be considered a mini session/workshop rental booking.

We always recommend booking more than (1) dress to help accommodate your clients. When renting only 1 dress for a multi book mini session you run the higher risk of incurring damage fees and possible restocking fees.

Please email us should you have questions on this. We do offer discounts when booking rental for a multi mini session/ workshop.

We want to help do our best to ensure you have a positive rental experience with us.

You SHOULD NOT share your rental with a friend! You are responsible for the rental and ALL terms if this agreement. You bare all responsibility of the item/s. 

These terms are subject to change at anytime. IT IS ALWAYS BEST TO EMAIL US PRIOR TO YOUR BOOKING SHOULD YOU NOT UNDERSTAND THE RENTAL PROCESS OR NEED CLARIFICATIONS.

AGREEMENT By purchasing a B+L RENTAL item(s) you will adhere to all details of this contract and you agree to all terms of this agreement. You understand this is a binding contract. As purchaser you are fully responsible for ALL rental item(s). Should you loan this item(s) to someone else – you understand that you are responsible for any and all damages occurred. Important order notes:

You will receive the specified size, color and design and you will receive on or before the delivery date for which you placed your order.

Except in the rare event that the item(s) is damaged beyond repair

or is otherwise unavailable.

Should your item(s) become unavailable we will use reasonable efforts to notify you immediately that the item(s) is unavailable. If B+L is able to reach you, we will allow you to choose any available/in stock rental item(s) to replace the unavailable item(s). If B+L is unable to reach you, or you respond with lack of time to fix the issue – you acknowledge and agree that B+L may send you a refund, or a replacement product of the same or greater value. In most cases, you will be issued an immediate refund.

We inspect each item with the utmost care and attention to detailing, however use of our item(s) is at your own risk. You agree that, B+L shall not be held liable, for any health related complaints, such as allergic reaction to cleaning methods/soaps, etc associated with any item(s).

To avoid your item(s) not fitting – we ask that you please review the PRODUCT DESCRIPTION tab which is located towards the bottom of the product page. There you will find full specs for each item. This allows you to properly measure your model/daughter/client prior to your purchase. Should your measurements be 1-3 inches larger than the specs listed – in most cases then the item(s) will be too small. There are ways for photo shoots to hide any size discrepancies. B+L will NOT issue any type of refund towards an item(s) that does not fit properly. This is your responsibility to ensure you have measured prior to placing your order.

Should you decide you need to Cancel your reservation of dates for any item(s) due to client cancellation, change of mind, shoot/vendor cancellation (venue, makeup artist etc)or other unforeseen circumstances-B+L will NOT issue any refund or credit. If you need a change of date due to mother nature, or certain unforeseen situations B+L will issue a credit for the full Rental Fee of the item(s) for a future rental by you of our item(s), so long as the item(s), as determined at B+L’s sole discretion. You must email us within 7 – 15 days OR sooner to your booking date in order for us to make any possible changes in your order. ANY ORDER that is already within the shipping time frame WILL NOT be cancelled and or issued a possible date move. In addition, In the OFF chance we decide to issue a CREDIT or REFUND of any kind- we will issue a refund/credit MINUS a restocking fee of $50.00

B+L item(s) in some cases will be brand new, like new, excellent used condition, or good used condition. There may be some minor flaws which we do our best to include in the product description.

Any order that has a RETURN DATE that falls on SUNDAY OR A HOLIDAY MUST BE RETURNED TO US BY FRIDAY OR BY THE FOLLOWING BUSINESS DAY-BUT YOUR ORDER MUST BE RETURNED TO US ON TIME.

On each product page you will find:

Measurements (full specs of the garment to compare your client/child’s size to. It is best to compare your clients/ child's measurements to those we provide. 

SHIPPING YOU ARE RESPONSIBLE FOR SHIPPING TO/FROM

PO Boxes for orders are not allowed.

SHIPPING METHODS

(B+L) ships FEDEX GROUND only.  

IMPORTANT INFORMATION 

Each package is carefully packaged when shipped. (B+L) will NOT be held responsible for an item after it ships. Insurance will cover any cost for lost packages or damage for an additional charge, but it is not included in our standard shipping charge & must be purchased at the time of placing your order.

1. Once the package is shipped, (B+L) is not responsible for giving refunds or replacing packages due to late shipment drop off. Please note: We do our absolute best to ensure that packages are shipped within a timely manner. It is extremely important that you do NOT reserve a start date (first day of rental – as your actual shoot date.) It is always best that your actual shoot date be set for the 2nd or 3rd day after your start date selected.

2. Once tracking shows "delivered", the gown is 100% your responsibility. Before it shows "delivered", it is the responsibility of B+L to track, locate or call FEDEX, as well as that of the renter to notify us immediately of non delivery. You acknowledge that you have provided B+L with a secure shipping address. A secure shipping address is considered to be one where an individual can physically receive item(s). Should you provide us with an un-secure shipping address: apartment complex, rural location, gate unattended: B+L does not bear liability for products left unattended, or collected by someone other than purchaser.

By completing a purchasefor a B+L rental gown/accessory/order you are agreeing to the agreement in its entirety and you understand you must promptly cover all lost merchandise and that you are responsible for 100% of the retail value, due immediately to B+L. Non payment is subject to legal resources and B+L will also charge / bill any legal fees.What is considered your responsibility furtherdetailed:lost, stolen, damaged due to negligence on your part includes but not limited to:Providing an incorrect shipping address.The package being stolen off your porch.

We can NOT guarantee any ship time/date as Shipping is out of our control once the package has been sent out for shipping. We unfortunately can NOT control lost packages, delayed packages, late arrival times.

B+L will NOT refund shipping fees, rental fees, will NOT refund you any client cost losses, vendor cost lost, and will NOT refund any business/personal expenses. Unfortunately – we can not bare responsibility for shipping companies. Renter is responsible for a non secure location and or someone not home to receive shipment.  Renter is responsible for cost of replacing all rental items at the retail value. 

IF the package was lost, delayed etc due to B+L – we will be sure to reach out and rectify the situation to the best of our abilities. Upon delivery, you the purchaser bear responsibility for the item(s).

You acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees and B+L will not be liable. You will be liable for all such delays, lost item(s) and additional delivery fees. As stated above: You need to allow yourself time to receive your item BEFORE your actual event date. If you need a rush order- we do have options for an additional fee.

B+L is NOT responsible for lost or stolen shipments. Once we have shipped an item we can not control how the shipment duration goes. Sadly there are times that the shipping carrier has delays on their end. Unfortunately those situations are out of control. We always do our best to help remedy the situation but we can not guarantee anything. That is why it is so important that you set your start date to NOT be the 1st day of your rental.

The garment will be shipped via FEDEX GROUND  to the Renter.  The Renter affirms that the delivery address is a secure location and takes all responsibility for stolen packages, including filing police reports and Fedex claims/reports to begin the process of recovering all stoles items. 

IF YOU ARE LOCAL or you are visitng and can pickup at our studio location-YOU CAN SCHEDULE A PICK UP via email.

We ask that all rental orders be returned shipped FEDEX GROUND or UPS 3 day ONLY. NO SIGNATURE.

AT THIS TIME IF YOU SHIP USPS PRIORITY AND YOUR ORDER IS LATE YOU WILL BE RESPONSIBLE FOR LATE FEES.

FEDEX is the most reliable method for return shipping. It is only a few dollars more than USPS PRIORITY but is more guaranteed and easily trackable.

What do I do if my package is late/did not arrive on my start date?

1. Immediately call FEDEX (not us). Provide your tracking number. Ask the assistant for information on where your package is. Open a claim. 

2. THEN email us and include your order number,  a phone number. 

Stay calm. Let us work the problem with you. 

It is imperative ON your start date you immediately call FEDEX if package is late. It is then imperative you email us asap. We can not help you if you wait 2 - 3 days to inform us that your packing is late. 

SHIPPING BACK TO US

We ask that you ship ALL item(s) back in the box we shipped in. If the box has experienced damages (crushed, liquid, holes etc) please purchase a new–UNUSED-box of equal size/quality. You can quickly purchase a box from FEDEX, UPS, WAL MART, TARGET. 

Your rental item/s MUST be set to arrive by the last day of your rental duration (day 8 DUE BACK TO US, no later) day 8 IS THE DAY YOUR RENTAL SHOULD BE BACK IN OYR POSSESSION.  PERIOD. 

YOU ARE RESPONSIBLE FOR SHIPPING FEE BACK TO US. You are responsible for selecting a shipping carrier that will return the items ON TIME and in good condition.

You are responsible for any LOST or STOLEN item(s). You are responsible for any damages occurred during shipment. Your item(s) should be shipped back to us in the manner you received your items(s).

What we charge a repair/damage fee for: (You agree and understand all the below)

Any damage to beading along neckline, arms or waist that are needing multiple repair work- you will be subject to a repair fee. (This includes multiple areas of the gown that need extensive bead repair work.) You will be responsible for replacement beads and the time it will take to remove item(s) from the website.

Stuck zippers or damaged zippers: This would be caused by not fitting the garment properly. A stuck or ripped zipper is when the zipper itself is bent or damaged beyond repair- Or zipper comes fully off the track- OR can be caused by aggressive pulling/improperly pulling.

Any item(s) that come back with major rips to the tulle or fabric. It is important that you do not use our gowns around sharp objects (trees, sticks, limbs, cars, anything that could rip or heavily damage the fabric).

Excessive stains (Grass, mud, water, oil, makeup.)

Any item(s) returned with excessive grass inside the dress, sticks from lack of removal, twigs, leaves, metal objects (It is vital that you remove ANY AND ALL objects collected underneath a gown before return shipping) In the case of grass it is best to use a lent roller.

No animals may be used with our gowns. Petsonal pets, unicorn sessions etc Any damage caused by animals being used againstpolicy (dander, animal hair, rips caused by animals to the fabric) will be charged a clean/repair fee.

Any item(s) returned with heavy cigarette/smoke odor, smell, damage from will be charged an extensive cleaning fee and or replacement fee.

Burn marks or burn stains due to ironing or steamer (we ask that you do NOT do this to our garments but should you use these type of items you will be charged the repair fee or replacement.)

You as purchaser agree that B+L shall charge and you shall pay via paypal, for the price for additional cleaning fees, repairs or replacement of item(s), as determined to B+L discretion, up to 200% of the retail value or market value for the product. This includes damages incurred during shipment of item(s) being returned to B+L. If you do not pay the damage/repair/replacement fees you will be banned from future purchases with B+L.

B+L has complete documentation to all item(s) prior to us shipping to you.

CARE / DAMAGE

Use of B+L RENTAL ITEM(S)

In the OFF chance that there may be damages to any rental item(s) upon opening shipment- please report those immediately. We do our best to check all item(s) prior to shipping but there are on rare occurrences we may miss prior damages. Should damages be sustained through cutting open the shipment box- you bare responsibility for that. It is important to use caution if using scissors or box cutter. It is crucial that you do NOT run scissors or a box cutter directly over the middle/center of the box. Items tend to shift during shipping and therefore the dress or other items can be pushed up against the middle of the box.

Upon purchase you agree and are responsible for the care of B+L item(s) and you agree to treat each item(s) rented with great care. B+L products are meant to be used and worn in limited capacity. This includes: photo shoots, special events, etc. You as the purchaser bare responsibility for loss of item(s), destruction or damage to the item(s) due to “disappearance”, theft, fire, major stains or any other cause.

B+L considers normal wear and tear to encompass: MINOR stains (this includes smudges, small water marks) small snags in the fabric (this includes a pull of the threading)

Because we use fabrics that are delicate in nature and are very pricey- we ask that you please follow the guidelines below. We truly want you to enjoy our garments / item/s but please do so with love and care.

REFRAIN from use of mini sessions with our gowns.

REFRAIN from use of animals with our gowns. 

REFRAIN from any drinks/food/body makeup, body makeup/spray tanning when using our item(s). PLEASE refrain from spray tanning day before or DAY OF event. Spray tanning solutions stain the satin of the bodice and can NOT be removed/cleaned. Body makeup is also prohibited when renting our item/s. Body make up also is very hard to clean/remove from the bodice. PLEASE DO NOT WEAR ITEM/S WHILE HAVING HAIR AND MAKEUP DONE. BEST SUGGESTION IS TO WEAR A BUTTON UP, A HOODIE, OR A MAKEUP CAPE during these times to help you from messing up hair/makeup.

REFRAIN from USE of our garments in or near water or mud or sharp objects (trees, rocks, concrete seats, snow etc)! PLEASE pick the garments up when walking on the sidewalk, walking around grease. Should you want to shoot our item/s on or near water/beaches, snow etc it is best to prop the child on a box, or use towels underneath or a clear shower curtain in order to keep the garment from laying directly on the wet or muddy surface.

REFRAIN from excessive play (running, jumping) in order to prevent unpreventable rips and tears. Please watch small children - as some of our item/s have small delicate pieces that could be a choking hazard.

REFRAIN from IRONING OR STEAM machine use on our item(s). Should you need to remove wrinkles we recommend a professional steaming system OR hanging item(s) in a bathroom with hot shower running. By hanging the item(s) in a hot room-this will help allow the wrinkles to fall. We also suggest fluffing the item out, and letting hang 1 day prior to use.

REFRAIN from using our gowns with animals unless we give you permission.

REFRAIN from DRY CLEANING OR CLEANING.

Please pick up the skirting if renting a dress. This helps to keep the underneath of the skirting from picking up any dirt/grease/grass stains etc. It is important to lift the skirt of the dress from the sides-or pick up from the floor and lift up to carry.

Please be sure our gowns have all grass, sticks, etc removed from the dresses before return shipping. Tulle tends to accumulate these items when outside. So please use a lent roller to remove ALL grass from underneath the gowns. Please be sure you inspect underneath for sticks and other outside debris that can be caught underneath the garment.

Please be cautious of where and how you sit. We ask that you lift the garment off of the floor and try to tuck under your buttocks in most cases in order to keep the skirting safe from tearing on nails/hooks etc.

You must utilize a towel/sheet/shower curtain to cover any chairs, benches before sitting in the gown 

We want you to enjoy our rentals. But, it is very important that you understand our agreement. We want our gowns to be enjoyed by everyone and in order to do so these rules and terms are in place so that each rentee can have a pleasant experience.

Any of the above not followed will be subject to a damage/cleaning or repair fee. Cost is set per our discretion.  

Return of item(s) and Extensions:

You agree to return the item(s) to B+L on or before the return date for the item(s) which is identified on the invoice for your order. In some cases an extension is possible. For an extension please email contactbentleyandlace@gmail.com; provided that any extension provided is subject to other orders for that item(s) and is available only upon pre-payment of the additional Rental Fee applicable to that product for the period of time of the extension.

Late Fees.

If you return the item(s) late or fail to return item(s) at all, a late fee of seventy dollars ($70.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment system included in your account information; this includes PAYPAL. For every day that you are late returning the item(s) you will be sent a bill and you agree to pay such late fees, up to an amount not to exceed 200% of the retail value or market value, as determined at B+L’s discretion, plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of item(s) that is not returned when due, NOT towards each item(s) that is the subject of the order that is late.

Most importantly, if you have not returned the item(s) within fourteen (14) days after the return date for the item(s), this late return will be considered a non-return. B+L will then invoice/charge the maximum late fee set forth, less any late fees that you have already paid, plus applicable sales tax.

Payment of 200% Retail Value or Market Value.

Should you be charged an amount equal to 200% of the retail value or market value and you still possess the item(s), the item(s) are then considered yours to keep, though without any future refund, or return of any kind.

You as purchaser agree that B+L shall charge and you shall pay, for the price for additional cleaning fees, repairs or replacement of item(s), as determined to B+L discretion, up to 200% of the retail value or market value for the product.  This includes damages incurred during shipment of item(s) being returned to B+L.

B+L has complete documentation to all item(s) prior to us shipping to you.

Wholesale and resale 

We do not wholesale any of our gowns. Anyone caught buying and selling for profit without proper authorization will be in violation of our terms and agreement through purchasing new or used items. You will be banned from future purchases through our company. 

At B+L we believe all reselling of our gowns be at buyers costs with no additional fees added in. All items should be properly noted what damages are noticeable or otherwise and exact costs paid. Anyone who profits will be subject to further fees owed to designer. 

We do not allow other companies at this time to rent our gowns without legal consent. 

CLIENT PRIVACY
This privacy policy sets out how Bentley and Lace by Elizabeth Copeland (B+L) uses and protects any and all information that you give (B+L) when you use this website. (B+L) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. (B+L) may change this policy from time to time by updating this page.

WHAT WE COLLECT
We may collect the following information:
1. name
2. contact information including email address
3. demographic information such as postcode, preferences and interests
4. other information relevant to customer surveys and/or offers

What We Do With Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping:
1. We may use the information to improve our products and services.
2. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
3. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
4. We may use the information to customize the website according to your interests.
5. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the 2nd/3rd party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 Other important information In the event a product is listed at an incorrect price due to typographical error or pricing due to suppliers for fabrics are incorrect - B+L may elect to cancel the order if difference is not paid. Terms of Service:You can review our most current version of the Terms of Service at any time at yoir descretion. It is not our responsibility to update you on any updates or changes. We reserve the right, at our sole discretion, to update, or change any part of our store offerings, vouchers, gift cards,  subscriptions, terms of rentals. Your use of or access to our website constitutes acceptance of those changes.

HOW IT WORKS

It is important to understand that your 8 day rental is an 8 day duration. Not an 8 day rental.

START DATE (day 1) day dress atrives.

END DATE (day 8) day dress is Due back to us.

This is Not the day you drop your shipment off to be shipped. This is clearly stated on yoir invoice, our website and all emails sent. Any return that is late due to shipping on the 8th day will be subject to late fees.

Start by browsing our inventory of carefully thought-out and selected dresses and accessories. We have meticulously thought out each rental item and rotate stock in and out often. Choose your favorite dress and accessory and reserve them by selecting your start date into the PRODUCT CALENDAR.

Once you have selected your start date, the calendar will auto populate your END RENTAL DATE.

Your start date should be (1-2 days prior to your actual event/shoot date) If you book the start date too far in advance of actual need date - you run the risk of not returning your items back to us on time. This will result in late fees. The 8th day (End Date) is the day your items are due back to us Not the day you ship back.

IMORTANT NOTE: ALL ORDERS GOING TO WASHINGTON WILL BE SUBJEC TO ANY SHIPPING OVERAGES AS WE MUST SHIP VIA UPS 3 DAY SEELCT OR GROUND. IN ADDITION -WHEN RETURN SHIPPING YOU MUST RETURN YOUR ORDERS VIA UPS 3 DAY SELECT OR UPS GROUND NO SIGNATURE. PLEASE DO NOT USE FEDEX.

At this time, our rental gowns are available to professional photographers located in the United States (no international photographers at this time) for photography sessions. 

We allow non photographers to rent for photo sessions. At this time we DO NOT RENT for any event (wedding, birthday parties, dances, etc) We will ONLY consider event gown rentals if you email us before renting and a deposit will need to be made.

COVID-19 UPDATES 2021

Should you opt to rent with us you agree to the following:

1. You accept orders may arrive late due to shipping delays. 

2. You accept that YOU are still responsible to return ship your order. Regardless of situation. You are responsible for return ship via FEDEX GROUND (NO SIGNATURE) or UPS 3 DAY SELECT. NO OTHER SHIPPING SERVICES SHOULD BE USED AT THIS TIME. 

3. YOU MUST SEND US A TRACKING NUMBER AND PHOTO OF RECEIPT. 

4. YOU ARE RESPONSIBLE FOR ANY LATE RETURN PAST 5 DAYS AND OR NON RETURN / LOST ITEMS. YOU AGREE TO PAY FULL RETAIL OF LOST/ STOLEN ITEMS. Should your order be late arriving to you- we will work with you to best of our ability to adjust your return date. 

SHOULD YOU NEED TO CANCEL:

We are not currently issuing change of dates or refunds. Unless there was a shipping delay.

 Please NOTE:

For the protection of our staff, our renters, we ask that our rentals not be used if the (renter, model, stylist or anyone associated with a photo shoot)-are currently diagnosed with COVID-19, have been diagnosed within 14 days or have had a close contact within 14 days- You MUST contact us and request for your order to be canceled. We will NOT issue a refund however we WILL issue a shop credit to use for a future order. 

All of our gowns come back to us. We sanitize ALL garments and Accessories that we rent. In VERY rare situations we may need to require a Renter to ship the gown to the next renter but we will provide a step by step instructions on what is needed. (This is a rare situation. )

All  COVID-19 restrictions and guidelines should be followed. 

PAYMENT

We currently accept credit card payments, SEZZLE, SHOP PAY PAYMENTS + paypal.

CANCELLATIONS

We do not offer refunds for any rental order. Cancellations will NOT be accepted for (weather, change of mind, vendor / client cancellations.)

We do not offer date changes once an order has been reserved. So please select your date accordingly. We do not offer any refunds if needing to cancel. A shop credit is on a case by case basis.

When should you place your RENTAL ORDER?

In most cases we suggest that you make your reservation early. Most of our pieces rent out months in advance. This will help ensure that you have access to your first choice of dress, which includes our special addition gowns and limited release pieces. Our booking calendar will allow you to place an order and reserve up to a year in advance. In need of something LAST MINUTE? Send us an email and we will help you reserve something that is currently in stock and we will discuss rush order shipping options.

Sometimes we are able to ship items early. Not always, but sometimes. If your items arrive early- this does not change your rental duration. Your due date is still the 8th day listed on your oorder.

Please immediately email us to let us know if there are any damages to the item/s. Please purchase a new box of same size from fedex for returning your order. If using Ups please purchase a ups box.

NO. We do NOT cover shipping to you or for returning item/s. We ship all orders via FEDEX GROUND. For all rental orders unless we otherwise find it a better option to ship a different company  - your order will arrive via FEDEX.  You are responsible to use FED EX GROUND NO SIGNATURE OR UPS 3 DAY NO SIGNATURE for returning all item/s. You must select the best method to return item/s on time. If you are late there is a late fee. Please be sure you understand shipping times by reviewing the IMPORTANT SHIPPING PAGE.

SHIPPING METHODS

(B+L) ships FEDEX GROUND only.  On rare occasion we will ship via UPS.

IMPORTANT INFORMATION 

We ship when your rental period is close. You will be sent a tracking via the website/order within 48-72 hours after we ship. Please note - we DO NOT ship rentals weeks in advance. If your start date is say Friday-we will ship within enough time given your location and start date.

When should you return ship? As stated this is a 8 day rental duration NOT an 8 day rental. If your due date back to us is say Thursday - you should at min. return ship Monday before last pick up.

Please review this page HERE

Each package is carefully packaged when shipped. (B+L) will NOT be held responsible for an item after it ships. Insurance will cover any cost for lost packages or damage for an additional charge, but it is not included in our standard shipping charge & must be purchased at the time of placing your order.

1. Once the package is shipped, (B+L) is not responsible for giving refunds or replacing packages due to late shipment drop off. Please note: We do our absolute best to ensure that packages are shipped within a timely manner. It is extremely important that you do NOT reserve a start date (first day of rental – as your actual shoot date.) It is always best that your actual shoot date be set for the 2nd or 3rd day after your start date selected.

2. Once tracking shows "delivered", the gown is 100% your responsibility. Before it shows "delivered", it is the responsibility of B+L to track, locate or call FEDEX, as well as that of the renter to notify us immediately of non delivery. You acknowledge that you have provided B+L with a secure shipping address. A secure shipping address is considered to be one where an individual can physically receive item(s). Should you provide us with an un-secure shipping address: apartment complex, rural location, gate unattended: B+L does not bear liability for products left unattended, or collected by someone other than purchaser.

We can NOT guarantee any ship time/date as Shipping is out of our control once the package has been sent out for shipping. We unfortunately can NOT control lost packages, delayed packages, late arrival times.

B+L will NOT refund shipping fees, rental fees, will NOT refund you any client cost losses, vendor cost lost, and will NOT refund any business/personal expenses. Unfortunately – we can not bare responsibility for shipping companies. Renter is responsible for a non secure location and or someone not home to receive shipment.  Renter is responsible for cost of replacing all rental items at the retail value. 

IF the package was lost, delayed etc due to B+L – we will be sure to reach out and rectify the situation to the best of our abilities. Upon delivery, you the purchaser bear responsibility for the item(s).

You acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees and B+L will not be liable. You will be liable for all such delays, lost item(s) and additional delivery fees. As stated above: You need to allow yourself time to receive your item BEFORE your actual event date. If you need a rush order- we do have options for an additional fee.

B+L is NOT responsible for lost or stolen shipments. Once we have shipped an item we can not control how the shipment duration goes. Sadly there are times that the shipping carrier has delays on their end. Unfortunately those situations are out of control. We always do our best to help remedy the situation but we can not guarantee anything. That is why it is so important that you set your start date to NOT be the 1st day of your rental.

The garment will be shipped via FEDEX GROUND  to the Renter.  The Renter affirms that the delivery address is a secure location and takes all responsibility for stolen packages, including filing police reports and Fedex claims/reports to begin the process of recovering all stoles items. 

IF YOU ARE LOCAL or you are visitng and can pickup at our studio location-YOU CAN SCHEDULE A PICK UP via email.

We ask that all rental orders be returned shipped FEDEX GROUND or UPS 3 day ONLY. NO SIGNATURE.

AT THIS TIME IF YOU SHIP USPS PRIORITY AND YOUR ORDER IS LATE YOU WILL BE RESPONSIBLE FOR LATE FEES.

FEDEX is the most reliable method for return shipping. It is only a few dollars more than USPS PRIORITY but is more guaranteed and easily trackable.

What do I do if my package is late/did not arrive on my start date?

1. Immediately call FEDEX (not us). Provide your tracking number. Ask the assistant for information on where your package is. Open a claim. 

2. THEN email us and include your order number,  a phone number. 

Stay calm. Let us work the problem with you. 

It is imperative ON your start date you immediately call FEDEX if package is late. It is then imperative you email us asap. We can not help you if you wait 2 - 3 days to inform us that your packing is late. 

SHIPPING BACK TO US

We ask that you ship ALL item(s) back in the box we shipped in. If the box has experienced damages (crushed, liquid, holes etc) please purchase a new–UNUSED-box of equal size/quality. You can quickly purchase a box from FEDEX, UPS, WAL MART, TARGET. 

Your rental item/s MUST be set to arrive by the last day of your rental duration (day 8 DUE BACK TO US, no later) day 8 IS THE DAY YOUR RENTAL SHOULD BE BACK IN OYR POSSESSION.  PERIOD. 

YOU ARE RESPONSIBLE FOR SHIPPING FEE BACK TO US. You are responsible for selecting a shipping carrier that will return the items ON TIME and in good condition.

You are responsible for any LOST or STOLEN item(s). You are responsible for any damages occurred during shipment. Your item(s) should be shipped back to us in the manner you received your items(s).

What do I do if my package is late/did not arrive on my start date?

1. Immediately call FEDEX (not us). Provide your tracking number. Ask the assistant for information on where your package is. Open a claim. 

2. THEN email us and include your order number,  a phone number. 

Stay calm. Let us work the problem with you. 

It is imperative ON your start date you immediately call FEDEX if package is late. It is then imperative you email us asap. We can not help you if you wait 2 - 3 days to inform us that your packing is late.