HOW IT WORKS. (start here)


 

Having a hard time with styling your upcoming special event or photo shoot? Not a problem! Feel free to email us and we will help you pick the right dresses and accessories for your event or shoot.

With 11 years of styling and designing under our belts we have the perfect knowledge of helping to style for just about any occasion.

Are you a photographer and looking for help styling and looking for ideas? Not a problem! We have years of experience in styling large shoot outs and workshops. Feel free to reach out for a group rental discount and or custom order discount as well as help with styling.

PAYMENT

We currently accept credit card payments. Paypal will not be used unless you email us for a separate invoice. Please note- a service fee % will be added.

Cancellations

Cancellations are on a case by case situation. Cancellations will NOT be accepted for (weather, change of mind, vendor / client cancellations.) You must email us 10 days prior to needing to cancel. In most cases you will be offered a date change/release of date to a later time. This will be offered via a coupon code to the rental store for a return purchase. We will not refund any order due to late arrival out of our control. However we will try to offer a future rental - minus any shipping charges already rendered.

When should you place your RENTAL ORDER?

In most cases we suggest that you make your reservation early. Most of our pieces rent out months in advance. This will help ensure that you have access to your first choice of dress, which includes our special addition gowns and limited release pieces. Our booking calendar will allow you to place an order and reserve up to a year in advance. In need of something LAST MINUTE? Send us an email and we will help you reserve something that is currently in stock and we will discuss rush order shipping options.

HOW IT WORKS

It is important to understand that your 8 day rental is an 8 day duration. Meaning from START DATE (day 1)- END DATE (day 8). Day 8 is the day YOUR RENTAL IS DUE BACK TO US. Not the day you drop your shipment off to be shipped. Period. 

 

Start by browsing our inventory of carefully thought-out and selected dresses and accessories. We have meticulously thought out each rental item and rotate stock in and out often. Choose your favorite dress and accessory and reserve them by selecting your start date into the PRODUCT CALENDAR.

Once you have selected your start date, the calendar will auto populate your END RENTAL DATE. Your start date should be (1-2 days prior to your actual event/shoot date) If you book the start date too far in advance of actual need date - you run the risk of not returning your items back to us on time. This will result in late fees. The 8th day (End Date) is the day your items are due back to us Not the day you ship back.

IMORTANT NOTE: ALL ORDERS GOING TO WASHINGTON WILL BE SUBJEC TO ANY SHIPPING OVERAGES AS WE MUST SHIP VIA UPS 3 DAY SEELCT OR GROUND. IN ADDITION -WHEN RETURN SHIPPING YOU MUST RETURN YOUR ORDERS VIA UPS 3 DAY SELECT OR UPS GROUND NO SIGNATURE. PLEASE DO NOT USE FEDEX.

*PLEASE NOTE:

1. When placing your order - if you have multiple items being purchased the start dates should be the same. 
2. ANY rental order that has multiple START DATES (Example: June 1st, June 4th.... etc  - will be subject to additional shipping fees or canceled and asked to re order. 

3. Any order that has a RETURN DATE that falls on SUNDAY OR A HOLIDAY MUST BE RETURNED TO US BY FRIDAY OR BY THE FOLLOWING BUSINESS DAY-BUT YOUR ORDER MUST BE RETURNED TO US ON TIME.

Day 1: (START DATE) Your items will arrive –

IF we ship your order early and your package arrives early this DOES not change your dates/duration.

It is important that your START date is NOT the day of your event or shoot. Please allow yourself enough time to receive the item/s and prep them for your shoot/event. In some cases - a package may be delayed (due to shipping service delays and in some rare instances due to a rental being returned to late to us. Should that occur we always email you to discuss the situation.) - it is best to allocate for any shipping delays.

If your shoot is on say 2/27 your start date would be 2/26 (day dress arrives) and you would ship to have your rental return to deliver to us on your 8th day 3/5.

*Please do NOT select a start date for the day you make a purchase. Meaning if you see today (11/12) available - you can NOT select 11/12 as your start date. We need time to prepare your items to ship. In addition to actual shipping time to get items to you. Our calendar will show ALL available dates open but that DOES NOT mean that the day you purchase is an available date for us to ship.

Returning your items back:

Please use a new box IF the box we shipped to you - is destroyed/damaged. Please double tape. 

Be sure ALL dresses are turned inside out and nicely folded as you received them. Please DO NOT clean any of the items - HOWEVER- Please be sure you have gotten out any sticks, grass, etc from the gowns before folding them. If you FAIL to remove sticks or other sharp objects - this can actually damage the item/s.

ALL item/s should be shipped FED EX GROUND OR UPS 3 DAY 

PLEASE DO NOT select (SIGNATURE REQUIRED & BE SURE YOU TELL THEM NOT TO ADD THIS ON.)

Please note: You cover your return shipping which can range from $10-60 dependent upon item/s you have rented and depending on if you are shipping the item/s back on a timely manner.  Why do we do this? We do this because we know many of our clients do NOT have a FEDEX nearby.

Your rental item/s should be delivered to us by the 8th day. We allow for ONE grace day.  If you are local – we offer LOCAL PICKUP AND DROP OFF. Please be sure to email us your tracking number/information.

What happens if your late in return shipping? Should you suspect you may be late - it is best to email us right away. Unfortunately, rentals have very tight turn around times and thus when your package is returned late this sadly puts a strain on another renter. If your order is not received ON the 8th day – you are subject to our late fee penalties. Please see our terms for more details.

 

How to box your large dress rental.