We ship all orders via FEDEX GROUND. For all rental orders unless we otherwise find it a better option to ship a different company - your order will arrive via FEDEX. However we will be switching over to UPS soon. If you would prefer to use UPS AND WOULD LIKE A PRE PAID LABEL OPTION PLEASE EMAIL US for a label / invoice.
Once you have placed your order you will receive a confirmation email of your order details. PLEASE save that information.
Once we ship your order you will receive a tracking notice which will allow you to also track your order once it has been shipped. Sometimes we may be 24-48 hours. In busy peak season up to 72 hours.
We send out an email with your information including your return by date! Please be sure you have all of our emails as verified so they do NOT go to your spam folder.
If your end date falls on a Sunday- your order must be back to us on Friday a business day and in some cases Saturday FedEx will deliver. It is best NOT TO have your end date fall on a Sunday.
Important information to know:
This map below shows you how long it takes us to ship an order to you. So when placing your order it is important you understand how many approximate days your start date should be from your start date. In most cases we always say as a rule of thumb to set your start date to be 5 DAYS from your PURCHASE DATE. Example: you place your order on 5/1- your start date (day dress arrives) should be 5/6
In addition - this map will also give you an indicator on how long your return shipping is back to us-Should you use FEDEX GROUND. You simply look at your location and see how long return shipping will take. It is typically best to return ship out on Monday. If using UPS please see the UPS map for return time back to us.
We are located in Texas.
Keep in mind however - should in the off chance we are still waiting for a previous rental to arrive there could be a short delay in you receiving your order. However, we would email you to inform you of any potential delays. Because of the COVID-19 - there are some minor delays in shipping/receiving. At this time we are NOT accepting rush orders or over night orders unless you are in a location that is only 1-2 business days for shipping.
* For FedEx Ground shipments are delivered in MOST cities/states on Saturday and in some cases on Sunday. If you are located n a rural location you would more then likely receive your order on the next business day. Keep this in mind when you are ordering.
* You can also schedule a pickup for your order to be shipped back to us. You will be held responsible for any late returns due to late pickups. CLICK HERE
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.