Shipping policy

Shipping Policy

Bentley + Lace is committed to timely and secure shipping. Please review the following shipping terms carefully before placing an order.

General Shipping Information

All shipping timelines are estimates, not guarantees.

Shipping timelines do not include production time for custom orders.

Bentley + Lace is not responsible for carrier delays, weather delays, customs delays, or other circumstances beyond our control once a package has been transferred to the shipping carrier.

Shipping fees are non-refundable.

Custom Orders

Custom gowns are made to order and require production time before shipment.

Production timelines are provided at checkout or in your order confirmation.

Once shipped, Bentley + Lace is not responsible for delivery delays caused by the carrier.

We are not responsible for incorrect shipping information entered at checkout.

Address changes cannot be made once an order has entered production or shipped.

Rental Orders

Rental orders ship according to the selected rental date window.

Customers are responsible for ensuring correct delivery timing for their scheduled session or event.

Bentley + Lace is not responsible for:

Missed sessions due to carrier delays

Weather-related delivery interruptions

Shipping errors caused by incorrect address information

Failure to receive a rental due to circumstances outside of our control does not qualify for a refund or credit.

Return Shipping for Rentals

Rental return instructions are included with your order.

Rentals must be returned on time according to the rental agreement.

Late returns may result in additional fees.

Do not ship rental returns to our office or showroom address unless explicitly instructed.

Lost, Delayed, or Damaged Packages

Once a package is marked as delivered by the carrier, Bentley + Lace is not responsible for loss or theft.

If a package is lost in transit, customers must file a claim directly with the carrier.

Bentley + Lace is not responsible for damages caused by the carrier.

Shipping insurance, if offered, is the customer’s responsibility to select at checkout.

Incorrect Address / Returned Packages

Orders returned due to incorrect or incomplete address information will require additional shipping fees to be reshipped.

Bentley + Lace is not responsible for packages delivered to an incorrect address provided by the customer.

Chargebacks & Shipping Disputes

Shipping-related chargebacks for valid, fulfilled orders will be disputed.

Carrier confirmation, tracking, and delivery records will be used as evidence.

Customers who initiate shipping-related chargebacks may have their accounts restricted.