Rental Agreement & Terms

Welcome to Bentley + Lace, where couture meets convenience. We are honored to provide you with exquisite, handcrafted gowns and boys' attire for your most treasured moments. Each garment in our collection is meticulously designed and sewn with the finest specialty fabrics, ensuring an unforgettable experience of luxury and elegance.

By reserving a rental with Bentley + Lace, you enter into a binding agreement to care for and return our garments in accordance with the terms outlined herein. Our rental service is designed to offer you access to high-end couture at an accessible price point, while maintaining the integrity and beauty of each piece for future clients.

Please note: Custom orders are closing at the end of 2025. Our sewing studio will resume operations in mid-February 2026. We appreciate your understanding and planning accordingly.

Your rental period is 5 days unless otherwise specified in your rental confirmation. This period begins on the date you receive your garment and ends on the date it must be postmarked for return.

Rental Timeline:

• Day 1: Garment arrives at your location
• Days 2-4: Your event and usage period
• Day 5: Garment must be postmarked for return via provided prepaid shipping label

If you require an extended rental period, please contact us at least 48 hours before your return date. Extensions are subject to availability and additional fees.

Bentley + Lace ships nationwide from our Texas studio. We take great care in packaging your garment to ensure it arrives in pristine condition.

Outbound Shipping:

• All rentals are shipped via insured carrier with tracking
• You will receive tracking information via email once your order ships
• Delivery times vary by location; please plan accordingly
• You are responsible for ensuring someone is available to receive the package
• Bentley + Lace is not liable for delays caused by shipping carriers or weather conditions

Return Shipping Requirements:

• A prepaid return shipping label is included inside your rental package
• All garments must be returned using the original protective bag, tissue, and packaging materials provided
• Your return must be postmarked by Day 7 of your rental period
• Day 1 = the day your rental arrives
• You have 5 full usage days, and on Day 7 the box must be dropped off before the final FedEx pickup of that day. This is extremely important to avoid late fees
• If you misplace your return label, please email info@bentleyandlace.com and we will issue a new one via email
• You are responsible for obtaining and retaining proof of shipment drop-off (FedEx receipt or timestamped acceptance scan)

Our gowns and attire are crafted from delicate, specialty fabrics including silk, tulle, lace, organza, and embellished materials. Proper care is essential to preserve their beauty.

Care Instructions:

• Do not attempt to clean or wash the garment yourself
• Hang garments immediately upon unpacking to minimize wrinkles
• Store in a cool, dry place away from direct sunlight
• Avoid contact with makeup, perfume, lotions, oils, and hair products
• Do not eat or drink while wearing the garment
• Handle with clean, dry hands
• Keep away from sharp objects, jewelry, and rough surfaces
• Avoid sitting on rough or dirty surfaces

Professional Cleaning: All garments are professionally cleaned by Bentley + Lace after each rental. Do not have the garment cleaned before returning it. Any unauthorized cleaning may result in damage charges.

We understand that minor wear may occur during normal use. However, you are financially responsible for any damage, stains, or loss beyond normal wear and tear.

Normal Wear vs. Damage:

Normal wear includes:

• Light wrinkles from wearing
• Minor dust or dirt that can be professionally cleaned
• Slight stretching from normal movement

Damage includes (but is not limited to):

• Tears, rips, holes, or pulled seams
• Stains from food, beverages, makeup, or bodily fluids
• Burns, melted fabric, or heat damage
• Missing buttons, beads, sequins, or embellishments
• Alterations or modifications of any kind
• Pet hair, odors, or damage from animals
• Smoke odor or exposure to harsh chemicals

Lost or Stolen Garments: If a garment is lost or stolen during your rental period, you must file a police report and provide a copy to Bentley + Lace. You will be charged the full replacement value of the garment.

Bentley + Lace provides detailed size charts and measurement guides to help you select the best fit. However, due to the nature of couture garments and varying body types, we cannot guarantee a perfect fit.

Sizing Guidelines:

• Please refer to our size chart and measure carefully before ordering
• If you are between sizes, we recommend sizing up
• Colors may vary slightly from photos due to screen settings and lighting
• Fabric drape and fit may differ based on body shape and movement

No Refunds for Fit: Rentals are non-refundable if the garment does not fit as expected, provided measurements were taken accurately and the correct size was ordered. We encourage you to contact us with questions before finalizing your order.

Alterations: You may not alter, modify, or have any alterations performed on Bentley + Lace garments. Any unauthorized alterations will result in charges for the full replacement value of the garment.

Our gowns are designed for indoor or covered outdoor events. Exposure to certain weather conditions and activities may cause irreparable damage.

Prohibited Conditions & Activities:

• Rain, snow, or wet conditions: Do not wear garments in rain, snow, or near water features
• Extreme heat or cold: Avoid prolonged exposure to extreme temperatures
• Beach or outdoor terrain: Do not wear on sand, grass, gravel, or uneven surfaces
• High-activity events: Not suitable for dancing on rough surfaces, sports, or physical activities
• Smoke or fire: Keep away from candles, fireworks, bonfires, and smoking areas

You are responsible for any damage caused by exposure to prohibited conditions. We recommend having a backup plan for outdoor events in case of inclement weather.

We love seeing our gowns in action and would be honored if you would share your beautiful moments with us!

We kindly ask that you tag @bentleyandlacecouturegowns on Instagram and Bentley + Lace by Elizabeth Copeland on Facebook when posting photos of your special day. This helps us celebrate with you and connect with our wonderful community of clients.

Your photos inspire us and help other brides and clients envision themselves in our gowns. We would love to share in your joy and feature your stunning moments!

We understand that plans change. However, due to the nature of our rental business and the time-sensitive availability of our garments, our cancellation policy is as follows:

Cancellation Policy:

• 30+ days before rental date: Full refund minus $50 processing fee
• 15-29 days before rental date: 50% refund of rental fee
• 14 days or less before rental date: No refund; rental fee is non-refundable
• After garment has shipped: No refund; rental fee is non-refundable

Rescheduling: You may reschedule your rental date one time without penalty, subject to availability, if requested at least 14 days before your original rental date.