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7 Simple Steps to Return Your Gown

We Hope You Loved Your Gown-Goodbyes are hard!
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Your return, made simple.

We Hope You Loved Your Gown-Goodbyes are hard!

Before packing up, please inspect the gown for any debris, snags, or damage. If you notice anything, kindly email us or include a small note inside your return box with your observations. IMPORTANT: Please remove all debris — including glitter, cotton, sticks, grass, confetti, or any loose particles — from the gown skirting before returning it. Leaving these items in the dress can damage the fabric and crinoline layers.
Step 2: Gather All Items
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Easy steps for a safe return.

Step 2: Gather All Items

Be sure to include the gown, any accessories, detachable sleeves, or belts that came with your rental. Double-check that nothing has been left behind before placing it back in the box. PLEASE be sure not to push or shove the gown skirting back into the box — this can damage the crinoline layers and compromise the overall shape and structure of the skirt.
Step 3: Prep Your Gown for Packing
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Prepare & Protect Your Gown

Step 3: Prep Your Gown for Packing

Gently untie the shoulder ties so they are not knotted into the gown. Turn the gown inside out and carefully roll (do not fold) to place it back inside the return box.
Step 4: Check Your Box Condition
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Confirm Your Box Is Sturdy and Undamaged

Step 4: Check Your Box Condition

If your original box is damaged, please replace it with one of similar size and sturdiness to protect the gown during transit. Avoid oversized boxes that may cause shifting or creasing.
Step 5: Secure the Return Label
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Hassle-free gown returns.

Step 5: Secure the Return Label

Locate your prepaid FedEx return label (included in your order). Remove or cover any old shipping labels, and securely attach the new one to your box.
Step 6: Drop Off Promptly
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Prepare Your Box for Return

Step 6: Drop Off Promptly

On Day 7 (the day after your rental period ends), please drop off your return at any FedEx location before their last pickup time. This helps us keep rentals on schedule for the next client. Don’t forget to ask the clerk for a drop-off receipt for your records.
You’re All Set!
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WE CAN NOT WAIT TO SEE YOUR IMAGES

You’re All Set!

Once your box is scanned by FedEx, your return is complete. You’ll receive a confirmation when it safely arrives back at our studio. Thank you for caring for your gown with love and helping us keep our collection beautiful for the next dreamer.

Leave Us a Review

Your reviews mean the world to our small family business. You’ll receive an email after your rental inviting you to share your experience — and as a thank-you, we’ll send you an exclusive review discount code. Your feedback on Google, our website, or your favorite social platform helps others discover our gowns and supports our mission to create couture magic. We are so grateful for every kind word.
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We love seeing your sessions come to life, and your shared images genuinely inspire our entire Bentley + Lace community in so many ways. When you post inside our Facebook group, it allows us to celebrate your beautiful work, spotlight your talent, and help other photographers and families discover the magic you create every time you share your gorgeous sessions.
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We adore seeing your sessions and the beautiful moments you create with our gowns. If you’d like to be featured on our social media or website, simply tag @bentleyandlace on Instagram and share your images publicly. Every tag helps us discover your work, celebrate your creativity, and showcase how magical our gowns look through your artistic lens. We can’t wait to see the magic you create.
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Discover Our Vendor Portal

Our Vendor Portal was designed exclusively for photographers and creative partners who love working with Bentley + Lace. Inside, you’ll find curated discounts, seasonal perks, early access opportunities, and resources to help elevate your client experience. Joining our portal gives you ongoing savings, inspiration, and a supportive community built around creativity, quality, and couture craftsmanship.
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