7 Simple Steps to Return Your Gown
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Your return, made simple.
We Hope You Loved Your Gown-Goodbyes are hard!
Before packing up, please inspect the gown for any debris, snags, or damage.
If you notice anything, kindly email us or include a small note inside your return box with your observations.
IMPORTANT: Please remove all debris — including glitter, cotton, sticks, grass, confetti, or any loose particles — from the gown skirting before returning it.
Leaving these items in the dress can damage the fabric and crinoline layers.
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Easy steps for a safe return.
Step 2: Gather All Items
Be sure to include the gown, any accessories, detachable sleeves, or belts that came with your rental. Double-check that nothing has been left behind before placing it back in the box. PLEASE be sure not to push or shove the gown skirting back into the box — this can damage the crinoline layers and compromise the overall shape and structure of the skirt.
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Prepare & Protect Your Gown
Step 3: Prep Your Gown for Packing
Gently untie the shoulder ties so they are not knotted into the gown. Turn the gown inside out and carefully roll (do not fold) to place it back inside the return box.
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Confirm Your Box Is Sturdy and Undamaged
Step 4: Check Your Box Condition
If your original box is damaged, please replace it with one of similar size and sturdiness to protect the gown during transit. Avoid oversized boxes that may cause shifting or creasing.
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Hassle-free gown returns.
Step 5: Secure the Return Label
Locate your prepaid FedEx return label (included in your order). Remove or cover any old shipping labels, and securely attach the new one to your box.
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Prepare Your Box for Return
Step 6: Drop Off Promptly
On Day 7 (the day after your rental period ends), please drop off your return at any FedEx location before their last pickup time. This helps us keep rentals on schedule for the next client.
Don’t forget to ask the clerk for a drop-off receipt for your records.
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WE CAN NOT WAIT TO SEE YOUR IMAGES
You’re All Set!
Once your box is scanned by FedEx, your return is complete. You’ll receive a confirmation when it safely arrives back at our studio. Thank you for caring for your gown with love and helping us keep our collection beautiful for the next dreamer.
Leave Us a Review
Your feedback truly means the world to our small family business. After your rental, you’ll receive an email inviting you to share your experience. As a thank-you, we’ll send you an exclusive review discount code. Reviews on Google, our website, or social platforms help others discover our gowns and support our mission to create couture magic. We are so grateful for every kind word.
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We adore seeing the beautiful moments you create with Bentley + Lace gowns. If you’d like to be featured on our social media or website, simply tag @bentleyandlace on Instagram and share your images publicly. Every tag helps us discover your work, celebrate your creativity, and showcase the artistry behind each session.
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Discover Our Vendor Portal
Our Vendor Portal was created exclusively for photographers and creative partners who love working with Bentley + Lace. Inside, you’ll find curated discounts, seasonal perks, early access opportunities, and helpful resources designed to elevate your client experience. It’s our way of supporting your growth while building a connected creative community.
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Address
2601 Little Elm Parkway, Suite 1003
Little Elm, TX 75068
Little Elm, TX 75068
Hours
- Monday–Friday: 9:00 AM – 5:00 PM
- December–January: Monday–Friday, 10:00 AM – 5:00 PM
Studio Access
Appointments only
Contact
Important Note:
This address is not a return location for rental gowns. Do not ship rental returns to this address.