Marketing meet-up 4.7 CODB DISCUSSION

This signifies a new rental gown release, available first to Dress Club members who enjoy a fantastic 50% discount. Typically, members have a 1-3 day period to reserve their dates before they become available to the public. Checkback within a few days as the booking calendar will open for non-members.

Introducing our all-new 5 full-usage day rental - 6 day period for all rentals! (This goes into effect for all orders placed after MAY 15TH)

Your gown will now be available for 6 days, starting from the day it arrives (Day 1) DO NOT PLAN YOUR SHOOT FOR THIS DAY. Enjoy the gown from Day 2 to Day 6, and remember, on the day after your end date (Day 7), kindly return the gown via FedEx before the last pickup, using our courtesy return label/s.

Yes!

Yes, you can! We offer discounted date extension options. If you're interested, contact us before your initial rental period ends.

Booking is easy! Visit our website, select your desired gown, and follow the steps to complete the booking process via our booking calendar on each product page.

1. Check Availability: Ensure that the dates you are trying to select are available for rental. Some dates may already be booked or fall outside our standard rental periods. If you do not see a full 8 days shown - you can not book for those dates you are attempting.
2. Contact Customer Support: If the issue persists, reach out to our customer support team. They can assist you in checking availability, resolving technical issues, or exploring alternative solutions.
3. Consider Date Flexibility:If your preferred dates are unavailable, consider adjusting your rental dates or exploring other available options. Our customer support team can provide guidance on suitable alternatives.
4. Clear Browser Cache: Sometimes, browser cache issues can affect the functionality of the website. Clear your browser cache and try adding the dates to your cart again.
5. Try Another Device: If the issue persists, try using a different device or browser. This can help identify whether the problem is device-specific.
6. Verify Account Information:Ensure that your account information, including billing details and shipping address, is accurate. Incorrect information can sometimes lead to issues during the checkout process.

We understand plans may change. Please refer to our cancellation and rescheduling policies on our website or contact us directly for assistance.

Yes, the cost of basic dry cleaning is included in the rental fee. Please follow the care instructions provided to ensure the gown is returned in good condition. We ask that you DO NOT attempt to clean our gowns during your rental duration.

Minor wear and tear are expected, and they are covered in the rental fee. However, significant damage may incur additional charges. Please review our rental agreement for more details.

Yes, we offer both shipping and pickup options. Choose the one that suits your convenience during the booking process.

Shipping to the customer is not included in the fee; this shipping fee will be billed at the time of checkout. However, we are now delighted to include a return shipping label with your order.

If you place a bulk rental order, please be aware that you may incur additional return shipping fees, which will be billed after your order has been processed.

Returning the gown is simple and hassle-free. Utilize the provided return packaging and adhere to the instructions for shipping it back to us. Remember, you must return ship using FedEx without signature. If you choose not to use our label, UPS without signature with 3-day return shipping is required.

If you don't require the full 6 days for your rental, no problem! Simply enjoy the gown for the duration you need, and when you're ready, return it using the provided return packaging and instructions.