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QUICK RENTAL FAQ

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Reserve: Reserve your items for an 8 day rental duration. DAY 1 (start date) is day item/s arrive. DAY 8 (end date) is day item/s should be back to us (in our possession.)

PLEASE FULLY READ THE RENTAL AGREEMENT BEFORE PURCHASE.

PLEASE review our IMPORTANT SHIPPING INFORMATION page to understand shipping times to you and returning back to us. This FEDEX MAP will help you see how long packages take to ship to you based on your location. These times do fluctuate due to the pandemic.

PLEASE REVIEW IN FULL THE HOW IT WORKS PAGE and watch the video.

IF we ship your order early and your package arrives early this DOES not change your dates/duration.

It is important that your START date is NOT the day of your event or shoot. Please allow yourself enough time to receive the item/s and prep them for your shoot/event. In some cases - a package may be delayed (due to shipping service delays and in some rare instances due to a rental being returned to late to us. Should that occur we always email you to discuss the situation.) - it is best to allocate for any shipping delays.

If your shoot is on say 2/27 your start date would be 2/26 (day dress arrives) and you would ship to have your rental return to deliver to us on your 8th day 3/5.

*Please do NOT select a start date for the day you make a purchase. Meaning if you see today (11/12) available - you can NOT select 11/12 as your start date. We need time to prepare your items to ship. In addition to actual shipping time to get items to you. Our calendar will show ALL available dates open but that DOES NOT mean that the day you purchase is an available date for us to ship.

No. Sometimes we are able to ship items early. Not always, but sometimes. If your items arrive early- this does not change your rental duration. Your due date is still the 8th day listed on your oorder.

Yes. We offer our DRESS SUBSCRIPTION which is our largest discount. Perfect for multiple photo sessions, or if you rent a lot for photography sessions. Are you hosting a workshop or styled shootout? Our subscription is the best way to save. SHOP HERE

We have now opened the option to use SEZZLE when both renting with us as well as ordering custom orders. Important things to note: Please select the SEZZLE RENTAL OPTION. More information can be found HERE.

NO. We do NOT cover shipping to you or for returning item/s. We ship all orders via FEDEX GROUND. For all rental orders unless we otherwise find it a better option to ship a different company  - your order will arrive via FEDEX.  You are responsible to use FED EX GROUND NO SIGNATURE OR UPS 3 DAY NO SIGNATURE for returning all item/s. You must select the best method to return item/s on time. If you are late there is a late fee. Please be sure you understand shipping times by reviewing the IMPORTANT SHIPPING PAGE.

Most likely the item is already reserved for another customer.

We understand accidents happen. Most normal wear/tear isn’t an issue. We do our best to repair and/or clean item/s. Normal, minor wear and tear is described as: missing beads or sequins, snags in tulle NOT RIPS, minor stains, detached buttons, stuck zippers, and broken straps due to strap hardware breakage. WHAT IS NOT COVERED: smoke smell, excessive animal dander,major staining, tears or holes in fabric, rips in the horse hair, blatant misuse of an item, items left out of the rental that were sent such as detachable sleeves, loss/non-returned items. We charge up to 200% of the retail or market value of an item, depending on the replacement cost.

Every rental product has a measurements guide listed. These are the specs of the item give or take a few inches. While dresses can easily size up or down-it is vital that you double check measurements before renting. WE WILL NOT refund due to negligence in appropriately choosing a dress that properly fits. You can also view our MEASUREMENTS CHART here to understand the base of the measurements we provide you and what general size an item is.

Yes and no. If your rental date needs changed due to situations such as a photo shoot getting rescheduled, illness, etc we do not offer refunds or date changes. If your origial rental shows up late- we do our best to accommodate date extensions. Please contact us. This is NOT always an option.

If you would like to extend your current rental - please let us know early into your rental. If dates are available we will send an invoice for additional days.

COVID-19 UPDATES 2021

Should you opt to rent with us you agree to the following:

1. You accept orders may arrive late due to shipping delays. 

2. You accept that YOU are still responsible to return ship your order. Regardless of situation. You are responsible for return ship via FEDEX GROUND (NO SIGNATURE) or UPS 3 DAY SELECT. NO OTHER SHIPPING SERVICES SHOULD BE USED AT THIS TIME. 

If your item item/s DO NOT arrive to you on your start date: you should immediately:

1. contact FEDEX and provide them with your tracking and open a case.

2. CONTACT B+L asap via email contactbentleyandlace@gmail.com with your order number, phone number.

Your package may be delayed (due to shipping service delays and in some rare instances due to a rental being returned late to us. Should that occur we always email you to discuss the situation.) - it is best to allocate for any shipping delays.

YES! Please join our VIP FACEBOOK PHOTOGRAPHY PAGE for ready to ship LIVE EVENTS and more. OR you can shop our READY TO SHIP items.

Quick answer-no. Long answer: We no longer offer rental gowns for weddings, pageants or large events. Due to our gowns returning with massive damages, stains and or beyond normal wear and tear - we have discontinued rentals being used for events. It is best to purchase a gown for such events.

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