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Frequently Asked Questions
READ BEFORE YOU ORDER:
This signifies a new rental gown release, available first to Dress Club members who enjoy a fantastic 50% discount. Typically, members have a 1-3 day period to reserve their dates before they become available to the public. Checkback within a few days as the booking calendar will open for non-members.
Renting with B+L is a breeze! Our gown rentals operate on an 8-day duration for gown usage, not an 8-day rental period. Here's the breakdown: Day 1 marks the arrival of your chosen dress, allowing you to revel in its elegance for a full week. If your gown arrives early - this will NOT affect your dates selected.
On Day 8, it's time to bid farewell as the dress is due back to us. Simple, stylish, and stress-free – that's the B+L rental experience.
Yes, however please choose the SEZZLE/SHOP pay product option when renting.
Yes, you can! We offer discounted date extension options. If you're interested, contact us before your initial rental period ends.
Booking is easy! Visit our website, select your desired gown, and follow the steps to complete the booking process via our booking calendar on each product page.
- Check Availability: Ensure that the dates you are trying to select are available for rental. Some dates may already be booked or fall outside our standard rental periods. If you do not see a full 8 days shown - you can not book for those dates you are attempting.
- Contact Customer Support: If the issue persists, reach out to our customer support team. They can assist you in checking availability, resolving technical issues, or exploring alternative solutions.
- Consider Date Flexibility:If your preferred dates are unavailable, consider adjusting your rental dates or exploring other available options. Our customer support team can provide guidance on suitable alternatives.
- Clear Browser Cache: Sometimes, browser cache issues can affect the functionality of the website. Clear your browser cache and try adding the dates to your cart again.
- Try Another Device: If the issue persists, try using a different device or browser. This can help identify whether the problem is device-specific.
- Verify Account Information:Ensure that your account information, including billing details and shipping address, is accurate. Incorrect information can sometimes lead to issues during the checkout process.
We understand plans may change. Please refer to our cancellation and rescheduling policies on our website or contact us directly for assistance.
Yes, the cost of basic dry cleaning is included in the rental fee. Please follow the care instructions provided to ensure the gown is returned in good condition. We ask that you DO NOT attempt to clean our gowns during your rental duration.
Minor wear and tear are expected, and they are covered in the rental fee. However, significant damage may incur additional charges. Please review our rental agreement for more details.
Yes, we offer both shipping and pickup options. Choose the one that suits your convenience during the booking process.
Shipping costs are not included in the rental fee, and customers are responsible for both the initial shipping to receive the gown and the return shipping.
However, we offer a 50% discount on the shipping cost to you and nearly 60% off the retail price for the return shipping label through FedEx.
Please note that a separate invoice for the return shipping label will be provided. If you have any questions or need assistance with shipping details, feel free to contact our customer support team.
Returning the gown is hassle-free. Use the provided return packaging and follow the instructions for shipping it back to us.
Fanciful "Butterfly" - Floor Length Dress in Mint - ( 6 Year - Petite 9 Year) EUC
Euc please read the RTS page for all information about purchasing retired items.
Our beautiful Fanciful "Butterfly" gown is absolutely sweet and full of charm. Made in our exclusive butterfly chiffon this gown is a showstopper. We have added sheer off shoulder bishop sleeves for added magical charm.
We have added a very flexible back which features shoulder ties which add to the ease of size adjustment and a full elastic back- which lends to her ease of size adjustment as well. Typically with our elastic back you can add an additional 1-3 inches of room into this dress.
Her skirting features a top layer of our exclusive chiffon and underneath yards of bridal soft tulle. We have added a built in petticoat for added pouf. The skirting is fully lined so not itchy feeling against the skin. This sweet dress is perfect for twirling!
Our Fanciful "Butterfly" - gown is available for custom order purchase, please contact us at bentleyandlace@gmail.com for custom order questions.
FITS APPROXIMATELY 6 Year-Petite 9 Year
DRESS MEASUREMENTS/SPECS:
Measurements
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Full bust 29
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Waist 27
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Hips 32
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Shoulder to waist 12.75
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Actual bodice fabric 10
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Waist to floor 43
(Colors shown may vary from screen/mobile device.)
Beautiful image from APRIL MASSAD PHOTOGRAPHY
IMPORTANT NOTE:
The gowns listed in this sale section are retired rental gowns and new gowns. Retired rentals: Most of these gowns have minimal wear and tear. There are no significant damages unless listed.
1. ALL SALES ARE FINAL - Once your purchase has been paid/completed payment you agree to the FINAL SALE of this item/s. Item/s purchased during this dress sale CAN NOT be returned or exchanged. All SALES are final. Thank you.
2. We ship FEDEX GROUND for ALL orders.
ORDERS WILL SHIP OUT ON WED/THURSDAY
3. Measurements are listed on the product page as well as any damages / wear and tear and shipment time frame.
4. NO ADDED DISCOUNTS ARE ALLOWED TO BE USED ON SALE ITEMS. ANY DISCOUNTS ADDED WILL BE SENT AN INVOICE FOR THE DIFFERENCE.
5. TO USE SEZZLE FOR ANY SALE ITEM YOU MUST CONTACT US FOR AN UPDATED PRICE TO REFLECT THE SEZZLE % FEE.
No codes can be used, period.
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