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Frequently Asked Questions
READ BEFORE YOU ORDER:
This signifies a new rental gown release, available first to Dress Club members who enjoy a fantastic 50% discount. Typically, members have a 1-3 day period to reserve their dates before they become available to the public. Checkback within a few days as the booking calendar will open for non-members.
Renting with B+L is a breeze! Our gown rentals operate on an 8-day duration for gown usage, not an 8-day rental period. Here's the breakdown: Day 1 marks the arrival of your chosen dress, allowing you to revel in its elegance for a full week. If your gown arrives early - this will NOT affect your dates selected.
On Day 8, it's time to bid farewell as the dress is due back to us. Simple, stylish, and stress-free – that's the B+L rental experience.
Yes, however please choose the SEZZLE/SHOP pay product option when renting.
Yes, you can! We offer discounted date extension options. If you're interested, contact us before your initial rental period ends.
Booking is easy! Visit our website, select your desired gown, and follow the steps to complete the booking process via our booking calendar on each product page.
- Check Availability: Ensure that the dates you are trying to select are available for rental. Some dates may already be booked or fall outside our standard rental periods. If you do not see a full 8 days shown - you can not book for those dates you are attempting.
- Contact Customer Support: If the issue persists, reach out to our customer support team. They can assist you in checking availability, resolving technical issues, or exploring alternative solutions.
- Consider Date Flexibility:If your preferred dates are unavailable, consider adjusting your rental dates or exploring other available options. Our customer support team can provide guidance on suitable alternatives.
- Clear Browser Cache: Sometimes, browser cache issues can affect the functionality of the website. Clear your browser cache and try adding the dates to your cart again.
- Try Another Device: If the issue persists, try using a different device or browser. This can help identify whether the problem is device-specific.
- Verify Account Information:Ensure that your account information, including billing details and shipping address, is accurate. Incorrect information can sometimes lead to issues during the checkout process.
We understand plans may change. Please refer to our cancellation and rescheduling policies on our website or contact us directly for assistance.
Yes, the cost of basic dry cleaning is included in the rental fee. Please follow the care instructions provided to ensure the gown is returned in good condition. We ask that you DO NOT attempt to clean our gowns during your rental duration.
Minor wear and tear are expected, and they are covered in the rental fee. However, significant damage may incur additional charges. Please review our rental agreement for more details.
Yes, we offer both shipping and pickup options. Choose the one that suits your convenience during the booking process.
Shipping costs are not included in the rental fee, and customers are responsible for both the initial shipping to receive the gown and the return shipping.
However, we offer a 50% discount on the shipping cost to you and nearly 60% off the retail price for the return shipping label through FedEx.
Please note that a separate invoice for the return shipping label will be provided. If you have any questions or need assistance with shipping details, feel free to contact our customer support team.
Returning the gown is hassle-free. Use the provided return packaging and follow the instructions for shipping it back to us.
Swish Dot Couture FLOOR LENGTH GOWN FLOOR LENGTH GOWN- (Custom color options) Editorial Dress, Couture Gown, Special Occasion Dress
Create your custom "Swish" Dot couture gown. The pricing reflects the shown style, but for personalized silhouettes, email us before ordering. If the color you want isn't listed, please contact us via email.
Presenting our Swish Dot Couture floor-length gown. This stunning piece is an upgraded version of our classic "Swish Dot" gown. Ensure a flawless fit with adjustable shoulder ties and an elastic waistband.
The skirt is a fusion of layers, highlighting the beautiful Swiss dot fabric. Underneath, discover enchanting shades of bridal soft tulle layers. Elevate your photography sessions with Dentelle Rose – the ultimate choice for capturing everlasting memories.
Customization options are available; simply email us for details. Accessories like a cape, collar, wristlet, or sheer bishop sleeve can be added for an additional cost.
The turnaround time is 10-12 weeks, plus shipping time. The gown features a flexible back with shoulder ties for size adjustment, and the skirting is fully lined for a comfortable feel against the skin.
Please note that colors may vary on screens/mobile devices. Custom gowns are subject to our current production time, and your order will not ship until the gown is completed.
This beautiful dress is available in various color options, and our fabrics may vary based on availability. If the chosen fabric is unavailable, we'll discuss replacement options with you before proceeding.
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